Terms and Conditions

1. Contracting party

Ask Nikita is provided by Nikita Innovations, a Dutch sole proprietorship. Nikita Innovations is your contracting party.

Irenestraat 1
3648 BB Wilnis
The Netherlands
Netherlands Chamber of Commerce: 94426686
VAT ID: NL005082583B86
Website: https://asknikita.app
Email: support@asknikita.app

2. Acceptance of the terms

These Terms and Conditions apply when you access or use Ask Nikita. If you do not agree, do not use the service. Mandatory consumer rights always remain applicable.

3. What Ask Nikita provides

Ask Nikita is an AI-assisted product offering informational and reflective relationship guidance. It is designed to help you consider events, uncertainty, feelings, patterns, and choices. It is not a professional care service or an emergency service.

4. Eligibility

You must be at least 18 years old and legally able to enter into these terms to use Ask Nikita.

5. Accounts

You are responsible for providing accurate account information, keeping your sign-in method secure, and promptly notifying support@asknikita.app if you believe your account has been compromised. You may not use another person's account or allow unauthorized access to yours.

6. Free access

The first 5 successfully completed Nikita answers are part of the free product experience. They are not a paid trial and do not start a subscription. After those answers, an eligible saved free account receives 2 successfully completed answers in each 7-day entitlement window. Unused free answers do not roll over.

7. Ask Nikita Monthly

Ask Nikita Monthly costs €14.99 including VAT per month and includes 80 successfully completed answers per billing period. It has no trial. The subscription renews automatically each month using the payment method handled by Stripe until it is canceled. The price and recurring nature of the subscription are shown before payment.

8. Payments and Stripe

Checkout, payment methods, invoices, tax calculation, subscription administration, and the Customer Portal are handled through Stripe. You are responsible for providing a valid payment method and accurate billing information. A failed or unpaid renewal may suspend paid entitlement. Ask Nikita does not receive or store your full card or bank-account details.

9. How answers are counted

Each complete and successfully saved Nikita response counts as one answer. Your messages do not count. Failed, interrupted, canceled, duplicate, or technically unpersisted responses do not count. Unused paid answers do not roll over. The paid allowance resets when Stripe confirms the next billing period.

10. Cancellation and the end of paid access

You can manage or cancel Ask Nikita Monthly through the available billing controls. Cancellation stops future renewals. When Stripe schedules cancellation for the end of the current paid period, paid access remains available until the effective end date confirmed by Stripe. After paid access ends, the account returns to the eligible saved free-account allowance. Cancellation does not delete the account, conversations, or Memory.

11. Consumer rights and refunds

Nothing in these terms limits a statutory right of withdrawal, refund, conformity, or other mandatory consumer right. These terms do not promise an additional refund beyond rights provided by applicable law. Contact support@asknikita.app if you want to exercise a statutory right or dispute a charge.

12. Your content and responsibilities

You remain responsible for your messages, decisions, actions, and use of responses. Only submit information that you have the right to share. Do not include another person's sensitive information unless it is necessary and you are entitled to provide it.

13. Relationship guidance limitations

Ask Nikita does not guarantee any relationship outcome and cannot know another person's hidden thoughts, feelings, intentions, or future behavior. It is not therapy, mental-health treatment, medical advice, legal advice, financial advice, or a substitute for an appropriately qualified professional.

14. AI-generated content

Responses are generated with AI and may contain errors, omissions, or interpretations that do not fit your situation. Use your own judgment and independently verify information that matters to your health, safety, legal position, finances, or other important decisions.

15. Acceptable use

Do not misuse the service, interfere with its operation, bypass answer or access limits, attempt unauthorized access, scrape or overload the service, introduce malicious code, use the service to harm or exploit others, or submit unlawful content. You may not use Ask Nikita as an emergency or crisis service.

16. Intellectual property

Ask Nikita's software, branding, design, and original materials are protected by applicable intellectual-property laws. These terms grant only the limited right to use the service for its intended personal purpose and do not transfer ownership to you.

17. Availability and changes

We aim to keep Ask Nikita available but do not promise uninterrupted or error-free operation. Maintenance, provider failures, security events, or other circumstances may temporarily limit the service. Features may change as the product develops. Material changes affecting an ongoing paid subscription will be communicated where required by law.

18. Suspension and termination

We may suspend or terminate access when these terms are materially violated, the service is abused, payment remains unresolved, or continued access creates a legal, security, or operational risk. We will respect mandatory consumer rights and any paid access that applicable law requires us to preserve.

19. Liability

To the extent permitted by law, Nikita Innovations is not liable for indirect or consequential loss caused by relying on AI-generated guidance or by circumstances outside its reasonable control. Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited, including liability for intent or deliberate recklessness where applicable.

20. Privacy

The Privacy Policy explains how Ask Nikita processes personal data, including account, conversation, Memory, analytics, support, and billing information.

21. Governing law and disputes

These terms are governed by Dutch law. This choice does not deprive a consumer of mandatory protection available under the law that would apply without this choice. A dispute may be brought before a court that has jurisdiction under applicable consumer law. Please contact us first so we can try to resolve the matter directly.

22. Changes to these terms

We may update these terms when the service or legal requirements change. The current version and update date will remain available on this page. Changes do not remove rights that have already arisen under mandatory law.

23. Contact

Questions, complaints, and legal notices about Ask Nikita can be sent to support@asknikita.app.